Privacy Policy

MOSSLAND & TRANSPORT LTD

Address: 103 Monarch Drive, Worcester, Worcestershire, United Kingdom WR2 6EU

ONLINE STORE: Best Aquarium Shrimps UK
Effective Date: 01.04.2025

1. Introduction

Welcome to Best Aquarium Shrimps UK (MOSSLAND & TRANSPORT LTD). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases through our online store

2. What Information We Collect

We may collect the following types of personal information:

• Your name
• Email address
• Billing and shipping addresses
• Phone number
• Payment details (processed securely via third-party payment processors)
• Order history
• Communication history (e.g., emails or messages you send to us)

We only collect the data we need to process your order and provide you with customer service.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and ship your orders
• To send order confirmations and updates
• To respond to your inquiries and offer customer support
• To improve our products and website
• To comply with legal obligations

4. How We Store Your Data

We store your data securely and only for as long as necessary to fulfil the purposes described above, including any legal, accounting, or reporting requirements.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data with trusted third parties for the following reasons:

• Payment processing (e.g., PayPal, Stripe, Bank Transfer)
• Delivery and shipping services (e.g., Royal Mail, couriers)
• IT and hosting services to keep our website running

All third parties are required to respect the security of your data and comply with data protection regulations.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These cookies may collect information about your preferences and site interactions. You can control cookie settings through your browser.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your data
• Request deletion of your data
• Object to certain types of data processing
• Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at: mossland@gmx.co.uk

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

9. Children’s Privacy

We do not knowingly collect personal data from anyone under the age of 16. If you believe we have collected such data, please contact us immediately.

10. Return Policy

Thank you for shopping with us!  We want you to be completely satisfied with your purchase, but if you’re not, we’re here to assist you.
VERY IMPORTANT:
SORRY… WE DO NOT ACCEPT RETURNS FOR SHRIMPS!
PLEASE NOTE: These are living creatures, not plastic items. We will not refund if you are not at home to receive your shrimp, or if your address details are incorrect.
To make a claim for dead shrimp, you must send us photos of the dead animals as soon as possible after delivery, no later than 2–3 hours after arrival. Please provide photos in the unopened bag, with our water – not yours.If you follow these guidelines, we will provide a refund in case of any dead shrimp in the bag. This situation is rare, but we aim to resolve it fairly for both the buyer and seller.
Sorry, we are not responsible for the death of the animals after they have been placed in your tank. It is your responsibility to ensure you have the correct conditions to keep shrimp.
Returns & Exchanges
Shrimp are living creatures, so we do not accept returns for any reason other than the situation described above.
In case of dead shrimp delivered according to our policy, we will refund the purchase cost.
Once the return is received and verified, your refund will be processed to the original payment method.
Contact Us!!

If you have any questions or need assistance, our customer service team is here to help! Please reach out to us at: bestaquariumshrimpsuk@gmail.com

11. Changes to This Privacy Policy

We may update this policy occasionally. When we do, we will revise the “Effective Date” at the top. Please check this page regularly to stay informed about how we are protecting your information.

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 bestaquariumshrimpsuk@gmail.com

Phone number: +44 7940322251

Business name: MOSSLAND & TRANSPORT LTD
First name: PAWEL
Surname: WLODAWIEC
Address: 103 Monarch Drive, Worcester, Worcestershire, United Kingdom WR2 6EU